We offer a variety of services but mainly focused on driving a new or an existing implementation of Dynamics 365. There are many use cases where we can assist but at the heart of it all it is the belief that good and coherent customer journeys needs good support in form of processes and IT-systems. We deliver on that. Make sure the requirements are right. Improve if not. Align processes for that purpose. Make supporting systems ensure your employees can deliver best possible customer experience.
Happy customers will return!
Sample of services and deliveries from Exciting:
| Services | Example | |
| Business Strategy for vcustomer engagement – Physical, Analog and Digital | ✔ | How to design a full customer journey |
| From awareness to order for Target audiences | ✔ | |
| Solution design descriptions | ✔ | |
| Advisory for customers in partner driven projects | ✔ | Save money in yopur project with an expert by your side |
| Mina sidor, portal, Power pages | ✔ | Inexpensive way to let your customer do self-service, profiling and manage their orders or cases |
| CRM Sales and Customer service | ✔ | |
| Data collection, quality and analysis | ✔ | |
| Data visualization | ✔ | |
| Analytics (measurement, follow-up before, during and after) | ✔ | Utilize our special sauce for how to work |
| Content and email marketing | ✔ | |
| Loyalty programs, partnerprograms | ✔ | |
| Customer insights journeys with data and segments | ✔ | |
| Test plans and testing | ✔ | |
| Field service work force Schedule bookings, assign workorders and activate front line workers | ✔ | Create skill based work orders and bookings with control of schedule per front line worker |
| Training | ✔ | |
| Presentations and workshops | ✔ | Train the users, classroom or e-learning or blended |
| Film & Video | ✔ | Simplify change management |
| Online training e-Learning creation including LMS | ✔ |